FAQ

THE TRUCK

How will I know where to find you?

You can follow us on Facebook, Instagram, or Twitter @texturestrend for latest updates for our truck location each week.

 

Can we book your truck for our event? And how much is it?

Of Course! Call us at (804) 608-2848 or email us at relations@texturestrend.com to set up a booking. There is no fee to book us as long as you live within 30 minutes of Richmond, VA. Any place further will incur a $100 travel fee. There will be a $100 deposit to hold your date for the event (Deposit is non-refundable, however it will be applied to your purchase on the day of the event).

 

How far in advance should we book your truck?

Usually just a few day's notice. We'll schedule events a couple weeks out in advance so if you want to make sure we're free, book us sooner!

 

How many friends can I invite to my event?

As many as you want? Feel free to invite the whole block if you'd like! :-) However, there must be a minimum of 10 guests in attendance to host a party. Host discounts will be applied for hosting a party with us. Just ask for details. 

 

ONLINE

What types of payment do you accept?

Feel secure with our SSL Encryption check-out online  – We accept VISA / Master Card / Amex / Paypal

 

Do I receive any confirmation email? How do I check my order status?

Immediately upon placing your order you'll receive an order confirmation email from us. Please review and save this email, because it will provide your order number, shipping address, and product(s) ordered.

Your order will be processed within 48 hours. When your order is shipped via UPS, USPS, or FedEx, you will also receive a ship notification email with tracking numbers.

 

What kind of shipping methods do you have?/ How long does shipping take?

Your order will be shipped with USPS priority or UPS.

 

Do you provide tracking information?

We send tracking information to your email on all UPS, USPS, and FedEx shipments.

- Please first contact your local Post Office, UPS, FedEx. 
- If unsuccessful, contact us to request confirmation. 
- We are only able to refund 
the customer if shipping carriers refund to us.

- We are only able to refund to customer if shipping carriers refund to us. 
- If you request re-shipping of order you must pay re-shipping fee and 50% of the merchandise price.

 

What is your return policy?

Textures Trend Company return policy is based on a simple premise: we want you to be happy with your purchase. We therefore guarantee your complete satisfaction with any product you order from us. If, for any reason, a product you order from us does not meet your expectations, then simply return it to us within 14 days of the purchase date. We will cheerfully provide a refund or an exchange, as you prefer.

Before returning any items, please contact us at relations@texturestrend.com, or call us at (804) 608-2848. If there was any discrepancy, the customer must report it within 48 hours upon arrival; otherwise we will assume the order was processed properly. By contacting us we can immediately assist you with returning defective products or securing a replacement in case the product is no longer in stock.


Returned titles must be in their original factory packaging. Please return using same shipping box to avoid any damage of package. Enclose with each returned title the following information:

 

 I just ordered the wrong Item, how do I cancel my order?

Please contact us by phone or email immediatelyBe aware that if the order has been processed, there is no way we can stop it. You should refuse the delivery. Shipping fees will NOT be refunded.

 

If I returned my order for refund and I paid by credit card, what happen next?

We will send money to your paypal account or creditcompany as soon as we receive your return and it is subject to if the merchandise is still original resalable condition.